Smou is the personal mobility app of Barcelona that provides you information and services to make easy for you to move around the city.
Smou gives you the option of paying for on-street regulated parking via mobile phone through the apparkB service in Barcelona, Hospitalet de Llobregat, Santa Coloma de Gramenet, Sant Joan Despí, Sant Just Desvern and Badalona.
The smou app also includes the agilPark service, which will enable you to go in and out of B:SM car parks without having to take a paper ticket thanks to an automatic license plate recognition system. Now there's no need to go to the tickets machine, you just pay for your stay through your mobile!
The app shows the following information on a map:
- apparkB: Regulated parking spaces
- B:SM car parks
- Charging points in Barcelona: Electric vehicle charging points
- Shared mobility vehicles: bicycles (Bicing) and cars (Drivy and UBEEQO)
- Cycle lanes
Select the options that interest you the most and personalise the map to suit your needs!
Yes, smou is an app that will constantly evolve to always offer users the best available transportation options.
You can download the app for free from the App Store or Google Play.
The app is free to download. The cost of using the different services (apparkB, B:SM Parking, etc.) is determined by the relevant operator.
The old apparkB app will be included into the new smou app. The apparkB service will have the same features as the old app.
You will be able to check your transaction history for the last quarter of 2018 (from October 1, 2018, onwards) in the user area of smou’s website.
To use vehicle sharing services, you need to register in all the operators separately. Once you have registered, you can select the vehicle you want to use and smou will redirect you automatically to the appropriate app.
Yes, you can easily filter the map for information on the services you want to check at any given moment.
You can check and download the statements you want from your user area or from the “Operations History” section of the app. Invoices will not be sent to your residence.
You can contact us by filling out the contact form on smou's website, or by calling the B:SM customer service number (+34) 937065550. You can also do so through the app, by clicking on the “Technical Support” option in the “Information and Help” menu and we will reply within 48 working hours.
You can use the app on any Android device with version 4.4 or higher, or any iOS device with version 11 or higher.
If there is a technical issue with B:SM's own services (apparkB, agilPark, Bicing and Endolla Barcelona) you can choose the “Technical Support” option on the app’s “Information and Help” menu, where you will find a form to fill in with your request and we will reply to you within 48 working hours.
If you have a technical issue regarding vehicle sharing services, you must contact the appropriate operator directly. Smou takes no responsibility for the services rendered by these collaborators, their fees or any incidents that may occur.
Personal account: For private users with one or more vehicles in their household.
Business account: For company or fleet accounts. With this account, a work or sales team can manage and pay for the parking of a fleet of vehicles. To do so, a company administrator must give prior authorisation and register all the associated users and vehicles.
You can register through the app once you have downloaded it, or through the website www.smou.cat. You will have to fill in the online form with your personal information and you will receive an email to verify your email address.
If you want to register a business account, you can only do so through the website www.smou.cat, by filling in the online form with your personal information. You will then receive an email to verify your email address.
A business account is an account with multiple users managed by an administrator. Users will be able to use the smou services, provided the administrator has given them the required permission. All the parking tickets will be charged to the bank card registered on the administrator’s account.
No, you don’t. You can use the same username and password you had for the apparkB app to log into smou.
You cannot use any of the services without a user account, so it is essential that you are registered to be able to use the services. However, you can see the information on the map and use the system to check parking space availability without being registered.
You can access with the same user and password to the smou app and AMB Aparcament app both with no need to make a new registration.
When you log in to one of both applications, the other will be closed automatically.
Yes, all information is encrypted and complies with the most rigorous security standards.
You can do this from the app by going to user settings and clicking on “Deactivate my account”. You can also do so in your user area on smou’s website. If it is a fleet account, this must be done by the general administrator of the account.
You can change your bank details in the “Payment” section of user settings on the app. You can also do so in your user area on smou’s website.
You can activate the apparkB service in the “Services” section of SMOU’s side menu. To do so, you must enter the license plate(s) of your vehicle(s) and your bank card details.
There is no need to worry. The device that all parking enforcement officers carry allows them to check in real time whether your vehicle has got the corresponding digital ticket.
No. The ticket must be started from inside or next to your vehicle once you have parked it.
Yes, a parking operation can be started outside regulated hours, and you will start to pay for it when regulated hours begin.
Make sure you are not in a resident-only area, a DUM area or in a non-regulated parking area.
We recommend you to check the sign at the beginning of the street where you wish to park to verify the type of parking area and the regulated hours.
Yes. You can add and eliminate vehicles from the “My Vehicles” menu on the app or from the user area on the website.
No, you can only have one ticket in force at any given time.
No, the idea of the regulated on-street parking spaces is to encourage movement of vehicles and to provide parking for more users, so once the maximum parking time allowed has expired, you must leave the parking space.
No. The apparkB service is currently only for parking in blue and green parking spaces. If you want to pay for a resident parking ticket in your assigned area of Barcelona using your mobile phone, you must use the OnAparcar Residents app.
You can activate an end-of-parking warning on your phone from the settings on the apparkB service.
Yes, it’s really easy. Just click on the apparkB service from the map screen and select “Cancel a fine”. This function is only available in Barcelona.
It is a system incorporated into smou that predicts the availability of regulated blue parking spaces of Barcelona in order to help users find on-street parking. All you need to do is enter your destination and the estimated time of arrival (for the day you need a parking space) and SMOU will show you a prediction of parking space availability.
Green indicates high availability, orange indicates medium availability and red indicates low availability. No forecast data is available for the areas marked in grey. Grey is for parking areas for which the prediction service is not yet available. These areas will be gradually added to the system.
You will see the charges in one of the two following ways depending on your bank and the type of card used to pay:
1. A single charge on your bank statement for the exact amount corresponding to the time parked.
2. A charge corresponding to the maximum time allowed in the area where you parked (a prepayment carried out by your bank), and then a credit corresponding to the amount of time you did not use.
Zero Emissions vehicles may benefit in Barcelona from parking in Blue and Green parking spaces of AREA with a reduced rate of 0 Euros, always respecting the timetables and maximum regulation times.
When a parking operation starts, a temporary bank charge is made to the user’s account as a pre-authorization. This will be returned in full in the case of Zero Emissions vehicles.
This is a new system for accessing and paying for your by-minute stays in B:SM car parks. With agilPark you will be able to get in and out without a paper ticket because the barrier will open thanks to the car parks’ license plate recognition system. What’s more, the ticket will be paid automatically through the smou app when you leave, so you won’t have to go to a tickets machine.
Activate it from the services section of the main menu by selecting the vehicles for which you want to activate the automatic license plate recognition service.
If this is the first service you have activated, before you do so you will have to register the vehicles and choose your credit card settings.
Only one user per license plate can have the automatic entry service activated and that user will pay for that vehicle’s stays.
A camera at the car park entrance and exit will read your license plate and open the barrier for you automatically.
All you have to do is indicate for which license plates you want automatic entry permission on the smou app.
To turn your paper ticket into a digital ticket so that you can pay for your by-minute stay using the smou app. You can use the app even if you don’t have the automatic license plate recognition activated or if it doesn’t work properly.
You only need to scan the barcode you will find on the paper ticket and select your vehicle’s license plate. The license plate will be read at the exit and the barrier will open automatically without you having to insert the paper ticket into the ticket validator. Your stay is paid automatically through smou when you leave the car park.
Take a paper ticket so you can get in and then use the smou ticket scanning option to turn it into a digital ticket.
Your stay is automatically charged to the bank card associated with your username via smou when you leave the car park.
For the moment, vouchers and other discounts (as the discount for subscribers of the B:SM car parks network) can only be applied in the traditional way with a paper ticket. This function will be available in future versions.
AgilPark is available at all B:SM car parks. See the main smou map for information on where to find the car park entrances, parking fees and what services they offer.
The agilPark service is available for cars and vans. It is not available for motorbikes or any vehicle that only has a rear license plate.
Depending on your bank, a pre-charge of 3 cents will show up on your statement, followed by a refund of the same amount.
Once your stay in the car park has finished, you will see that you have been charged for the time your vehicle has been parked there.
Què és Endolla Barcelona?
És un nou servei que permet activar els més de 500 punts de recàrrega elèctrica de la ciutat de Barcelona, tan els que estan ubicats a la via pública com els que es troben als aparcaments de la xarxa B:SM.
Com s’activa el servei Endolla Barcelona?
Activa’l des del menú principal, a l’apartat serveis, i selecciona els vehicles elèctrics. Si és el primer servei que actives, abans hauràs de registrar els vehicles.
Quins vehicles poden carregar?
• Turismes M1: BEV (vehicle 100% elèctric), PHEV (vehicle híbrid endollable), REEV (vehicle elèctric d'autonomia ampliable).
• Furgonetes o camions lleugers N1 o N2.
• Autobusos o autocars M2 i M3.
• Quadricicles lleugers L6e.
• Quadricicles pesats L7e.
• Motocicletes L3e.
• Ciclomotors L1e.
Puc carregar a qualsevol punt?
Sí, sempre i quan coincideixi amb el teu tipus de vehicle: Cotxe, Moto, Taxi i DUM (Distribució Urbana de Mercaderies).
Com s’inicia i atura una recàrrega?
Primer de tot hauràs d’estacionar a la plaça habilitada per recarregar, just davant del punt. A l’aplicació prem “Inicia recàrrega QR” a la pantalla principal, selecciona el vehicle i escaneja el codi QR que trobaràs al punt.
El punt s’activarà i disposaràs d’1 minut per endollar el vehicle.
Per aturar la recàrrega prem el botó “Finalitza recàrrega” a l’aplicació.
Durant quant temps puc utilitzar el punt de recàrrega?
Els temps màxim depèn del tipus de recàrrega.
• Recàrrega per a motos: 2 hores.
• Recàrrega ràpida: 30 minuts d’estacionament en espera + 30 minuts de recàrrega (1 hora en total)
• Recàrrega exclusiva Taxi: 1 hora
• Recàrrega exclusiva DUM: 30 minuts
Als aparcaments B:SM el temps màxim de recàrrega és de 12 hores.
Puc continuar utilitzant la meva targeta de vehicle elèctric?
Sí, sempre i quan s’hagi configurat a la zona usuari (https://zonausuaris.smou.cat).
El meu vehicle és un Taxi / DUM, què he de fer?
A través d’aquest enllaç (https://www.endolla.barcelona/contacte) pots sol·licitar el permís per recarregar en estacions Taxi i DUM.
Com puc reservar un punt de recàrrega?
Es podran reservar els punts ubicats al carrer. Per fer-ho, hauràs de seleccionar el punt al mapa i prémer el botó “Reservar”. Un cop escollit el vehicle a recarregar, el punt es podrà reservar durant un màxim de 20 minuts.
Puc consultar el meu historial de recàrregues?
Sí, a l’apartat “Històric d’operacions”