General

Smou is the Barcelona app that helps you to get around, providing access to information and services to make it easy for you to move around the city.

SMOU enables you to pay regulated street parking through the apparkB service on your mobile phone, which is integrated into the app. It also shows the location of different transportation infrastructures (B:SM car parks and Endolla Barcelona electric car charging locations), in addition to what shared vehicles are available in the city and their location (Bicing and Drivy).

The app shows a map with all this information which the user can personalise using filters that allow them to choose only the services they want to view at any given moment, hiding the ones they do not need. You can also check the availability of AREA parking spaces and access information on the bike lanes.

Yes, SMOU is an app that will constantly evolve to always offer users the best available transportation options.

You can download the app free from the App Store or Google Play.

The app is free to download. The cost of using the different services (apparkB, Aparcamientos B:SM, etc.) is determined by the relevant operator.

The old apparkB app will be integrated into the new SMOU app. The apparkB service will have the same features as the old app.

The old apparkB app will no longer be functional as from 15 February and the only way to use the apparkB service will be through the SMOU app.

You will be able to check your transaction history for the last quarter of 2018 (from 1 October 2018 onwards) in the user area of SMOU’s website.

To use vehicle sharing services, you need to register with each of the operators separately. Once you have registered, you can select the vehicle you want to use and SMOU will redirect you automatically to the appropriate app.

Yes, you can easily filter the map for information on the services you want to check at any given moment.

You can use the app on any Android device with version 4.4 or higher, or any iOS device with version 10 or higher.

If it is a technical issue with B:SM's own services (apparkB, BSM Parking, Bicing and Endolla Barcelona) you can choose the “Technical Support” option on the app’s “Information and Help” menu, where you will find a form to fill in with your request and we will reply to you within 48 working hours.

If you have a technical issue regarding vehicle sharing services you must contact the appropriate operator directly. SMOU takes no responsibility for the services rendered by these collaborators, their fees or any incidents that may occur.

Registration and User Area

Personal account: For private users with one or more vehicles in their household.

Business account: For company or fleet accounts. With this account, a work or sales team can manage and pay for the parking of a fleet of vehicles in blue or green AREA parking spaces. To do so, a company administrator must give prior authorisation and register all the associated users and vehicles.

You can register through the app once you have downloaded it, or through the website www.smou.cat. You will have to fill in the online form with your personal information and you will receive an email to verify your email address.

If you want to register a business account to use the apparkB service, you can only do so through the website www.smou.cat, filling in the online form with your personal information. You will then receive an email to verify your email address.

No, you don’t. You can use the same username and password you had for the apparkB app to log into SMOU.

You can recover your password either from the app or through www.smou.cat, .You will receive an email explaining the steps you must take.

You cannot use any of the services without a user account, so it is essential that you register to be able to use the services. However, you can see the information on the map and use the system to check parking space availability without being registered.

Yes, all information is encrypted and complies with the most rigorous security standards.

You can do this from the app by going to user settings and clicking on “Deactivate my account”. You can also do so in your user area on SMOU’s website. If it is a fleet account, this must be done by the general administrator of the account.

You can change your bank details in the “Payment” section of user settings on the app. You can also do so in your user area on SMOU’s website.

Operation- apparkB

You can activate the apparkB service in the “Services” section of SMOU’s side menu. To do so, you must enter the registration number(s) of your vehicle(s) and your bank card details.

There is no need to worry. The device that all AREA parking enforcement officers carry allows them to check in real time whether your vehicle has got the corresponding digital ticket. 

No. The ticket must be started from inside or next to your vehicle once you have parked it.

Yes, a parking operation can be started outside regulated hours, and you will start to pay for it when regulated hours begin.

Make sure you are not in a resident-only area, a DUM area or a non-regulated parking area.

We recommend that you check the sign at the beginning of the street where you wish to park to verify the type of parking area and the regulated hours.

Yes. You can add and eliminate vehicles from the “My Vehicles” menu on the app or from the user area on the website.

No, you can only have one ticket in force at any given time.

No, the idea of the green and blue parking zones is to encourage movement of vehicles and to provide parking for more users, so once the maximum allowed parking time has run out, you must give up the parking space.

No. The apparkB service is currently only for parking in blue and green zones. If you want to pay for a resident parking ticket in your area using your mobile phone, you must use the OnAparcar Residents app.

You can activate an end-of-parking warning on your phone from the settings on the apparkB service.

Yes, just click on the apparkB service from the map screen and select “Cancel a fine”.

You can check and download the statements you want from your user area or from the “Operations History” section of the app. Invoices will not be sent to your residence.

You can contact us by filling out the contact form on SMOU's website, or by calling the B:SM customer service number (+34) 937065550. You can also do so through the app, by clicking on the “Technical Support” option in the “Information and Help” menu and we will reply within 48 working hours.

Incorporated into SMOU is a system that predicts regulated blue zone parking space availability to help users find road parking. All you need to do is put in your destination and the estimated time of arrival (on the day you are looking for a parking space) and SMOU will show you a forecast of parking space availability. 
Green indicates high availability, orange indicates medium availability and red indicates low availability. No forecast information is available for the areas marked in grey. Grey is for parking areas for which the forecast service is not yet available. These areas will gradually be added to the system. 

You will see the charges in one of two ways depending on your bank and the type of card used to pay:

1. A charge on your bank statement for the exact amount corresponding to the time parked.
2. A charge corresponding to the maximum allowed time for the area where you parked (a prepayment carried out by your bank), and then a credit for the amount of time not used.


 

If you cannot finish your digital ticket through the app, call asap our customer service phone at Ph. Nr. 93 706 55 50 and you will get the necessary help.