If you are a resident in a regulated area of the city of Barcelona, manage your tickets with your smartphone: with ‘Barcelona Residents’ from smou, you can obtain your parking tickets for Green spaces or Exclusive spaces for residents, as well as extend their validity or cancel a fine.
Inside the smou app, go to the side menu and click on the "Services" section. There you will find ‘Barcelona Residents’, where you can activate the service to start using it.
No, you can’t. This service only allows parking within your resident area in Green spaces or Exclusive spaces for residents in the city of Barcelona. To park outside your resident area you can use the 'Parking meter' service, also on smou.
No, you can’t. This service is only valid for residents of the city of Barcelona.
You can buy a ticket from anywhere you are, without having GPS activated, but remember that it is only valid within your resident area.
Your ticket is valid from the date and time you confirm and pay for it and it will be valid until the final date you have selected.
To park a vehicle, it is essential that it is registered in the AREA. If it is not registered yet, you can do so through this link and also at B:SM Citizen Attention Points. If it is already registered, you just need to enter your vehicle’s number plate in the 'New vehicle' section of the app.
No, you don't. The digital tickets generated by smou can be verified in real time and there is no need to print them or place them on the vehicle.
Yes, the system is designed so that you can have several active tickets for your vehicles simultaneously.
Yes, as long as your terminal is a smartphone with Android or iOS operating system.
Yes, you just need to press the "Extend ticket" button and select the new expiration date.
You can get tickets for one day or, at most, until the last working day of the current year.
Yes, you can buy a ticket that will become valid from the beginning of the regulation hours.
Through the bank card you have entered in smou. The payment for parking is always made once you confirm the operation.
You can change it from the 'My profile > Payment' section of the app.
Yes, you can cancel those fines that are for exceeding the time limit. It's super easy: click on the side menu and go to the 'Services > Barcelona Residents > Resident procedures > Cancel fine' section and enter your fine notice code.
If you have the ' Barcelona Residents’ service selected in the lower menu, the screen will show you the map with the resident area associated with your vehicle’s number plate, its number and limits. However, it is advisable to always verify the information on the on-street vertical sign.
First, make sure that this vehicle is registered in the AREA. If it is not, go through this link. Then, add it to smou by clicking on the side menu > My vehicles.
First, if you continue to reside in Barcelona you need to notify the change of registration through the usual AREA channels. Once the change of registration has been notified, we will update the zone code of the valid tickets so that they remain valid until the payment date.
Tickets for vehicles that change owners will no longer be valid.
Yes, as long as you press the 'Save vehicle position' button, located on the main screen of the selected vehicle, when parking.
It's very easy, from the 'My vehicles' section of the app you can register and deactivate your vehicles with a click. First, you need to add the new number plate and then delete the old one. Remember that if you use a new vehicle, it must have the right to be a resident in order to use the service. You can do the procedure through this link.
It is not necessary to activate GPS to obtain a ticket. GPS is only required if you want to save the location of your vehicle by indicating 'My current position'. Remember that you can also do so by marking a point directly on the map, or by entering the address.
Yes, with smou you can see the active tickets within the 'Barcelona Residents’ service, at the top of the screen, indicating your vehicle’s number plate, the zone and the final date of the ticket. If the ticket purchased at the street parking meter has expired, you will not be able to see it in the app.
No, you can’t. Remember that the regulations indicate that you can have your vehicle parked in the same place for a maximum of seven days.
If you are a resident with valid Resident Parking Rights and you have moved within the scope of the AREA, you must notify us of your new details through the Virtual Office of the City Council, by phone at 010 or in person with a prior appointment at the B:SM Citizen Attention Points (c. Calabria, 66 and c. Ali Bei, 54-80).