Sí, pots fixar a la barra inferior els serveis que més utilitzes per tenir-los sempre a mà i definir el teu preferit perquè t’aparegui quan obres l’app.
- Clica el botó ‘Més’ del menú inferior.
- Prem ‘Editar’ just a dalt del menú.
- S’obrirà una pantalla amb tots els serveis: arrossega’ls segons les teves preferències i decideix l’ordre en què vols que es mostrin.
- Prem l’estrella del servei que vols que aparegui com a preferit i sempre et sortirà aquest quan obris l’app.
Yes, you can set the services at the bottom menu of the smou main screen so that it is always at hand and set your favourite as default when you open the smou.
- Click the 'More' button at the bottom menu of the main screen.
- Click 'Edit' just above the menu.
- A screen will open with all the available services: drag them according to your preferences and decide the order in which you want them to be displayed in your bottom menu.
- Click on the star of your preferred service and it will always appear when you open the app.
Personal account: for private users with one or more vehicles in their household.
Business account: this is an account made for businesses that have multiple vehicles or need to manage the mobility of their employees. It allows fthe payment of parking for a fleet of vehicles (using the Parking meter and Parking via app services), recharging electric vehicles (via the Endolla Barcelona service), or requesting and taking taxis (via the Taxi service). To do so, prior authorization from a company administrator is required, and is who will register all associated users and vehicles.
You can register through the app once you have downloaded it, or through the website www.smou.cat. You will have to fill in the online form with your personal information and you will receive an email to verify your email address.
If you wish to register a business account, you can only do so from the User area on the SMOU website by selecting "Business" as the account type and completing the form with your organization's details.
A business account is an account with multiple users managed by an administrator. Users will be able to use the smou services, provided the administrator has given them the required permission. All the parking tickets will be charged to the bank card registered on the administrator’s account.
You cannot use any of the services without a user account, so it is essential that you are registered to be able to use the services. However, you can see the information on the map and use the system to check parking space availability without being registered.
You can access with the same user and password to the smou app and AMB Aparcament app both with no need to make a new registration.
When you log in to one of both applications, the other will be closed automatically.
Yes, all information is encrypted and complies with the most rigorous security standards.
You can do this from the app by going to user settings and selecting “Deactivate my account”. You can also do so in your user area on smou’s website. If it is a fleet account, this must be done by the general administrator of the account.
You can change your bank details in the “Payment” section of user settings on the app. You can also do so in your user area on smou’s website.
1. When you register your bank card, an amount of €0.02 will be retained in your bank account to check the status of your card. The money retained will later be returned to you by your bank (this may take a few days).
2. Parking meter service: at the beginning of a parking period, the amount corresponding to the maximum length of stay will be retained (depending on the maximum length of stay and the rate with the environmental label modifier). The money retained will later be returned to you by your bank. Once the parking period is over, you will be charged for the exact amount of time parked. In the case of Zero-Emission vehicles, the amount corresponding to the maximum length of stay and the base rate will be retained, but it will later be returned to you by your bank.
3. Parking via app service: when you enter a car park, an amount of €0.03 will be retained in your bank account. The money retained will later be returned to you by your bank. At the end of your stay in the car park, you will be charged for the exact amount of time parked.
4. Endolla Barcelona service: when you start the recharge, an amount of €0.03 will be retained in your bank account. Once you have finished recharging your vehicle, you will be charged for the corresponding amount, depending on your payment option.
5. Bicing service: subsequent to the completion of journeys that incur an extra cost, you will be charged these amounts together on Mondays, Wednesdays and Fridays.
6. Taxi service: when you make a reservation with the ‘Taxi’ service, a pre-authorised bank payment is made for the maximum price of the journey. Once completed, payment for the corresponding amount is made.